Freshchat helps Casey Cardinia Library in Melbourne by offering Information-as-a-Service on live chat. Customers can query information about books and upcoming events, and live agents can relay the info using canned responses. The library has found that using Freshchat is more effective than face-to-face interactions. Whereas open-ended questions ensure that patients get a chance to… Read More

Join the Team Content The Best Way to Build a Twitter Chatbot Rajeev Ronanki, chief digital officer, Anthem More Than 2.7 Million Americans Over 55 Are Considering Making This Huge Career Decision Because of the Pandemic Legal Basis for Processing Personal Data under GDPR Third-party Social Media Service refers to any website or any social… Read More